Kwik Kopy Online Order – Help & FAQ

Ordering

What should I do if I can’t find the product I am looking for?

What is I need a different quantity from what is available on your website?

Can I speak to someone about my order?

I cannot view this website correctly.

Has my order been accepted?

What if I am unhappy with my product and would like a refund/reprint?

I would like to make a complaint.

Payment

What forms of payment do you accept?

When will my credit card be charged?

What will appear on my credit card statement?

Can I be invoiced for this job instead of paying by credit card?

Is your site secure?

Delivery & Cancellation

How long will my order take?

Can I place an urgent order?

Do you deliver anywhere in Australia?

Can I cancel my order?

Can I make changes to my order?

Can I make changes to my artwork?

Can I track the progress of my order online?

 

Ordering:

What should I do if I can’t find the product I am looking for?

Whatever it is, we can help! Our online ordering website showcases some of our most popular products, but is far from a comprehensive look at what we offer. To discuss your unique requirements, please contact your local Kwik Kopy Centre or complete our custom quote request form.

What is I need a different quantity from what is available on your website?

Custom quantities are available for each of the products available on our website. To discuss your needs contact your local Kwik Kopy Centre or complete our custom quote request form.

Can I speak to someone about my order?

Absolutely. Our customer service representatives are available during business hours to assist with any enquiries you have. Contact your Kwik Kopy Centre directly to speak to one of our customer service specialists (contact details are on your order confirmation).

I cannot view this website correctly.

Please ensure that you are using the most recent version of your preferred browser.

Below is a list of browsers that are supported on our site.

IE11, IE10, IE9
Chrome 35 , 34 ,33
Firefox 29, 28, 27
Safari 7, 6, 5

Has my order been accepted?

Once your order has been submitted it will be automatically added to our print queue and an email notification will be sent to your nominated address. If you have not received an email notification, please check your junk mail folders before contacting your local Kwik Kopy Centre to confirm the details of your order.

What if I am unhappy with my product and would like a refund/reprint?

At Kwik Kopy we take great pride in the quality of our work. If for any reason you are dissatisfied with the quality of your product please contact your local Kwik Kopy Centre as soon as possible so that we can discuss your concerns and find a suitable resolution.

I would like to make a complaint.

We are always open to hearing feedback about how we can improve your experience. If you have an issue you would like to discuss, please contact your local Kwik Kopy Centre. The contact details for each of our individual Centres, including phone number, email address, and owner details are available on the ‘browse centres’ page of our website or on your order confirmation email.

Payment:

What forms of payment do you accept?

Our online ordering system accepts Visa, MasterCard and Amex.

When will my credit card be charged?

Charges will appear on your card within 1-2 days of placing your order.

What will appear on my credit card statement?

Payments will appear from ‘Kwik Kopy Online Ordering’ on your bank statement.

Can I be invoiced for this job instead of paying by credit card?

Absolutely! If you would prefer to be invoiced, contact your local Kwik Kopy Centre (prior to placing your order online) to discuss setting up an account with us. Payment by Account/Invoice is available for offline purchases only.

Is your site secure?

At Kwik Kopy, we take your security very seriously. Our website and payment gateway is protected by a 2048bit Extended Validation SSL certificate.

Delivery & Cancellation:

How long will my order take?

Orders are dispatched within 4 to 7 business days.

Can I place an urgent order?

Of course! If you have a print job that is time sensitive, contact your local Kwik Kopy Centre directly to discuss your needs and potentially place the order offline.

Do you deliver anywhere in Australia?

Yes!

Can I cancel my order?

Please contact your local Kwik Kopy Centre immediately if you need to request a cancellation of your order. To ensure that turnaround times are kept to a minimum, orders are automatically placed into the print queue by our computer system. We will do our best to assist you with your cancellation but please be aware that in some cases, orders may not be able to be cancelled once they are in the system.

Can I make changes to my order?

Please contact your local Kwik Kopy Centre as soon as possible if you need to make changes to your order and our staff will do everything they can to assist you. However, please be aware that orders are automatically placed into the print queue by our computer system and in some cases may not be able to be changed.

Can I make changes to my artwork?

Please contact your local Kwik Kopy Centre as soon as possible if you need to make changes to your artwork and our staff will do everything they can to assist you. However, please be advised that orders are automatically placed into a print queue by our computer system and in some cases may not be able to be changed. Note: Additional charges may apply.

Can I track the progress of my order online?

You will be notified via email when your order is accepted, and again when your order is dispatched from our warehouse. We do not currently offer delivery tracking however most orders are received within 4-7 business days. We do not send to PO boxes.

View our Online Order Terms and Conditions

View our Online Order Delivery Policy

 

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About Us

At Kwik Kopy we have been serving the Australian small and medium business community for over 30 years, with a network of more than 100 Print & Design Centres located across Australia.

We appreciate that every business is different, from reliable business printing, creative graphic design or innovative online solutions, we can help you achieve your current and future business goals.

Franchising

Start your franchising journey with Kwik Kopy, the leading provider of printing, graphic design, marketing services and online solutions for small businesses throughout Australia.

Learn more about Kwik Kopy franchising opportunities by submitting the franchise enquiry form.

View our current Kwik Kopy Businesses for Sale.

Did you know?

Kwik Kopy is the Women in Print SponsorsKwik Kopy are proud to be the major sponsor for Women In Print, celebrating its tenth anniversary, the women in print breakfast forums provide a unique opportunity for women to expand their networks and expand their knowledge.

Find out more about Women in Print.