Home FAQ – Frequently Asked Questions

FAQ – Frequently Asked Questions

Print, Design and Quotes FAQ

Do you print envelopes and other folded printed pieces etc?

Yes we do. We print anything from business envelopes, business cards, direct mail, posters, plans and signage. We also offer services beyond printing such as graphic design, websites and email marketing campaigns.

Do you do larger format printing?

Yes we do. The experts at Kwik Kopy can design and print large format printing, anything from signage & outdoor advertising, pull-up banners, posters, window graphics and vehicle graphics, with special inks and finishes to ensure that your prints stand the test of time.

Are you able to help me with my wedding invitations?

The majority of our Centres do not have the specialist skills in house to service wedding invitations. We recommend contacting your local Kwik Kopy Centre to talk through your brief and they will be able to recommend a reputable supplier.

Do you have a catalogue of all your products & services?

Absolutely. Simply fill out your details and you can view our Product & Services Guide online.

Do you print photos?

We can organise photo printing for you. Photos can be printed on paper products such as posters and canvas, we also work with a number of suppliers to do items like photo books.

How long does it take to print leaflets?

It does depend on the quantity, however it can be as quick as one business day.

Do you provide different styles of business cards? i.e. folded, or unusual shapes?

Absolutely. Just speak to your local Kwik Kopy Centre and ask to see some samples of creative business cards, using special paper stocks and finishes.

I don’t have business card artwork, can you help?

Yes our team of graphic designers are ready to work with you and create a business card that suits your individual tastes and budget. Request a graphic design consultation.

What paper sizes do you print on?

We offer a wide range of paper stocks and sizes ranging from labels and stickers to billboards and signage! We can also print and trim to any size, adjusting the size, margins and scale of our equipment to meet your requirements.

What weight of paper do you print on?

GSM or Grams per Square Metre is the measurement used when weighing paper sheets. Your local Kwik Kopy Centre will work with you during the quotation process to explain the most practical paper weight for your printed piece, we will take into consideration your budget, where the item will be displayed and how you will be using it. Paper samples are always available so you can get a feel for the finished job.

What are international paper sizes?

International Paper Sizes follow a standardised system of related sheet sizes, based on a series of three different sizes beginning with the letters A, B or C – all of the same proportions
A Series – The most commonly used series of sizes for general printed matter, stationery and posters.

What are international envelope sizes?

We use the ISO metric system for envelopes. It has been created to match the paper sizes. Essentially an A4 piece of paper will fit flat into a C4 envelope or folded in half it will fit into a B4.

What is digital printing?

Digital printing is the process of printing from a digital file to a toner or ink based printer. It is a cost effective process that delivers a high-quality outcome, in a shorter time than traditional offset printing.

 I don’t have business card artwork, can you help?

Yes our team of graphic designers are ready to work with you and create a business card that suits your individual tastes and budget. Request a graphic design consultation.

What is a PDF?

Portable Document Format (PDF) is a file format used to present and exchange documents reliably. PDF’s can contain links and buttons, form fields, audio, video, and business logic. They can also be signed electronically. To view PDF’s it’s free simply download Acrobat Reader DC software.

What type of file types do you accept?

We prefer print ready PDF files for printing. Otherwise we also accept EPS, TIFF, JPG, PSD. We can also work with mainstream graphic design & layout programs such as Adobe Indesign, Adobe Illustrator, Adobe Photoshop. Depending on the level of production we can also accept Microsoft Office files such as Microsoft Word, Microsoft Powerpoint and Microsoft Publisher.

Does my file need to be high resolution?

A print ready file should be at 300 DPI (Dots Per Inch) to have the best reproduction. If you’re unsure if your file is high resolution contact your local Kwik Kopy Centre who will be happy to take a look and suggest alternatives. Alternatively, if you do not have print ready artwork and require assistance, we have a skilled graphic design team ready to step in and bring your ideas to life.

When submitting artwork – How much detail do I need to provide?

As much as possible, but don’t worry if you miss anything we will confirm all the details prior to production.

How do I send my print artwork file?

You can use the send a file function on our website by filling in your contact details, selecting your local Kwik Kopy Centre and uploading your file. Alternatively if you know more details, you can get a quote and upload your artwork during the request a quote process. Finally, if you’re not quite sure of next steps, your Kwik Kopy team are ready to help. Locate your nearest Centre and you get in contact by phone, email or speak with team face to face.

Will I get to approve the final artwork before printing?

Absolutely. If we have been engaged to design your artwork you will approve it prior to print, and you should also receive a digital proof prior to printing for sign off.

Can I order print online?

Yes, via our Zenith Hub system. Zenith Hub makes ordering and managing print products and services simpler than ever before. You have the flexibility to create customised, on-brand artwork and build an online catalogue of frequent projects to make reprints and revisions easy with just a click of the mouse. Publish to even the tightest of deadlines and manage ordering from any location with secure 24/7 access. Register to view a demo here.

How long does it take to print leaflets?

It does depend on the quantity, however it can be as quick as one business day.

How long does a print quote take?

A quote can vary depending on the complexity of the job. Most Quotes can be completed same day, the Kwik Kopy Centre providing the quote will set your expectation of the quote turnaround. If you require costs urgently please tell your local Kwik Kopy Centre who will do all they can to meet your needs.

Can I cancel my order?

Once you have accepted the quote, provided artwork and are working on your job we have incurred costs. If you cancel the job after sign off we will bill you for the time and materials spent up until that time.

Do I need to pick up or do you deliver?

We offer both services and with almost one hundred Kwik Kopy Centres across Australia you won’t have to go far to find one.

Can I pay for my order when I pick it up?

Generally we require payment at the time of printing, if you are a regular customer we can set you up with a business account so that you have the option of paying within standard payment terms. Ask for more details about payment options from your local Kwik Kopy Centre.

Can I have a price for printing ……?

Kwik Kopy is a franchised organisation which means each of our Centres are individually Owned and Operated and set their own pricing. We will always offer competitive pricing and try to work within your budget. Locate your nearest Centre and speak with a staff member about your print, design or digital project.

What special offers do Kwik Kopy Centres have?

From time to time individual Kwik Kopy Centres will have in-Centre specials available. Talk to your local Kwik Kopy Centre about special offers and promotions.

Do I receive a discount for a large purchase?

Yes, the rate per page does fluctuate based on scale. In all cases we will always try to be competitive and find a solution that fits within your budget.

How do I find my nearest Kwik Kopy Centre?

Locate your nearest Centre from our Centre Locator list, alternatively you can enter you postcode or suburb into the search bar to find the Centre closest to your location. You can contact them during business hours by phone or email. You can also use the request quotesend a file and Kwik Kopy Online Shop 24 hours, 7 days a week. If you prefer face to face contact, we welcome walk in traffic at any one of our 96 Centres across the country.

What are your opening hours?

All Centres operate at standard business trading hours varying from 8:30am to 5:30pm and in all cases, Monday – Friday. To be certain your Kwik Kopy Centre is open at the time you need them, simply locate your nearest Centre and check their trading hours. We also often work outside of this time to accommodate the needs of our customers. In addition to this our online tools such as send a filerequest a quote and the Kwik Kopy Online Shop are available 24 hours, 7 days a week.

What happens if I’ve got a question and it’s not listed here?

If you have any other questions please don’t hesitate to get in touch with your local Kwik Kopy Centre.

About Kwik Kopy

At Kwik Kopy, we’re here to help Australian entrepreneurs and businesses make their mark on the world. For us, it’s about going above and beyond for our customers, communities, franchisees and the planet – it’s what’s we do and it’s what we love. Your ambition is our ambition. We make possible.

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