Owners Brian and Jane Heydon accepted this national award which is judged by the senior management team at Kwik Kopy Australia. The award criteria looks at Centres exceeding KPIs in areas such as production efficiency and sales growth, as well as qualitative measures such as a franchise’s contribution to the Kwik Kopy system.
In today’s changing print and design market, businesses are under pressure to not only win, but to retain customers. Kwik Kopy Managing Director, David Bell describes the team at Kwik Kopy Castle Hill as “the complete package” and says that whilst Kwik Kopy has great products and services, what truly differentiates its business is the customer experience.
“Great customer service costs almost nothing to get right but can cost businesses dearly when they get it wrong. Kwik Kopy Castle Hill is a great example of a business that gets it right every time. They make their customers a priority and as a result receive a huge amount of positive feedback and loyalty from their customers in return,” he said.
The efforts of Kwik Kopy Castle Hill are clearly those that customers recognise and appreciate. In customer loyalty studies conducted by Kwik Kopy Australia, the team at Castle Hill achieve 100% every time
“Customers always say how much they enjoy working with the team at Kwik Kopy Castle Hill. After almost 10 years running the Centre, winning this award is testament to Brian and Jane’s commitment to building lasting relationships with their customers,” David Bell said.
Owner of the winning franchise, Brian Heydon originally worked for Kwik Kopy Australia as a Business Development Consultant before buying Kwik Kopy Castle Hill in 2003. He says the transition from head office to Franchise Owner was an easy one.
“I am a strong advocate of the business and have always seen the great opportunity that exists within the Kwik Kopy system,” Brian said. “There are definite benefits to being part of such a strong national franchise community.”
Kwik Kopy Castle Hill’s business has improved year-on-year since the husband and wife team bought the Centre, with the business going from strength to strength once wife Jane came on board full-time.
“We enjoy what we do and have a fantastic team whose work and attitude is of the highest standard,” Brian said. “Taking time to fully understand each customer’s business and their needs is central to everything we do. We regularly follow-up to ensure the needs of our customers are understood and we aim to exceed these at all times.”
The Kwik Kopy Franchise of the Year award is quite an achievement in what has at times been a tough market. Brian and Jane say they are excited about what the future holds in the rapidly changing world of print and design.
“It’s been a fantastic ride shared with great customers,” they said.